We’re Here
When You Need Us
At Lumerevia, we value clear communication and reliable customer support.
Whether you have questions about a product, need assistance with an order, or would like to learn more before making a purchase, our team is available to help.
We aim to provide helpful responses and make every customer interaction simple and efficient.
Get In Touch
For product enquiries, order assistance, shipping questions, or general support, please contact us through the information below.
Phone
Business Address
Muyan Xinghui (Hangzhou) E-Commerce Co., Ltd.
Room 202, 2nd Floor, No. 58 Wenjiao Road
Fuchun Subdistrict, Fuyang District
Hangzhou, Zhejiang Province, China
Customer Support
Our support team handles customer enquiries and order-related requests.
When contacting us about an existing purchase, please include:
Providing these details helps us locate your order and provide assistance more efficiently.
Product Questions
If you need help before purchasing, please include:
Our team will review your enquiry and provide the available information to help you make a better decision.
Order Support
For questions related to:
- Order status
- Shipping updates
- Product concerns
- Returns and refunds
- Other purchase-related matters
please contact us with your order information whenever possible.
We’re Happy to Help
At Lumerevia, we believe customer support is an important part of the overall shopping experience.
From your first product question to after-purchase assistance, we are committed to providing clear communication and dependable support.
Thank you for choosing Lumerevia. We look forward to assisting you.