Return & Refund Policy
At Elorviane, we want every customer to feel confident when shopping with us.
This Return & Refund Policy explains the requirements for returning products, requesting exchanges, and receiving approved refunds.
Please review the following information before submitting a return request.
1. Return Period
Eligible products may be requested for return within:
30 days after delivery
To be considered for a return, the product should meet the following conditions:
- The item remains in the condition it was received
- The product has not been used or worn
- Original packaging is included where applicable
- Any included accessories, tags, or documentation are returned
- Proof of purchase is available
Returns that do not meet these requirements may not be accepted.
2. How to Request a Return
Before sending any product back, please contact our support team:
- Email:
- service@elorviane.com
Please provide:
- Order number
- Email address used for purchase
- Reason for requesting a return
- Relevant photos or information if needed
After reviewing your request, our team will provide return instructions if the request is approved.
Please do not send products back without receiving return authorization.
Packages returned without prior approval may not be processed.
3. Damaged, Defective, or Incorrect Orders
Please inspect your order after delivery.
If you receive a product that is:
- Damaged during transportation
- Defective
- Different from the item ordered
please contact us as soon as possible.
To help us review the issue, please include:
- Order number
- Photos of the product
- Photos of the packaging if relevant
- A description of the problem
After evaluation, we will provide an appropriate solution, which may include replacement, refund, or another resolution depending on the situation.
4. Products Not Eligible for Return
Certain products may not qualify for standard returns.
These may include:
- Perishable goods
- Customized or personalized products
- Personal care or hygiene-related products
- Hazardous materials
- Flammable liquids or gases
- Gift cards
- Clearance or final-sale products
Original shipping charges paid during checkout are generally non-refundable.
If you are unsure whether your item qualifies, please contact us before starting a return.
5. Exchanges
If you would like to receive a different product or replacement item, the recommended process is:
- Submit a return request for the original product
- Wait for return approval and complete the return process
- Place a new order for the desired replacement item
This allows the replacement order to be processed separately and efficiently.
6. European Union 14-Day Withdrawal Right
For customers located in the European Union, you may have the right to cancel or return an order within:
14 days after receiving the product
This right may apply without providing a reason.
To qualify:
- The product must remain unused
- The item should be in its original packaging
- Any applicable tags or accessories should be included
- Proof of purchase may be required
This withdrawal period applies separately from our standard 30-day return policy where applicable.
7. Refund Processing
Once an approved return has been received and inspected, we will notify you regarding the refund status.
If approved:
- The refund will be issued to the original payment method
- Processing may take up to 10 business days
Please remember that your bank, card issuer, or payment provider may require additional time before the funds appear in your account.
If more than:
15 business days
have passed since your refund approval and you have not received the funds, please contact us:
8. Return Shipping Information
Do not send returns before receiving instructions from Elorviane.
After your return request has been approved, our team will provide:
- Return shipping instructions
- Applicable return address
- Any required documentation
The correct return destination may vary depending on the product and fulfillment arrangement.
Please do not assume that the company registration address is the return location.
9. Return Shipping Responsibility
Return shipping responsibility depends on the reason for the return.
For returns caused by personal preference or ordering the wrong item, the customer may be responsible for return shipping costs.
If the issue is confirmed to be caused by:
- A defective product
- A damaged item
- An incorrect shipment
Elorviane will review the situation and provide an appropriate resolution.
10. Contact Us About Returns
For questions regarding:
- Return eligibility
- Refund status
- Exchange requests
- Damaged products
- Return instructions
please contact:
When contacting us about an order, please include your order number so we can assist you more efficiently.