Clear Delivery
From Order To Arrival
At Lumerevia, we understand that a smooth delivery experience is an important part of every purchase.
This Shipping Policy explains how we prepare orders, arrange shipment, provide tracking information, and handle situations involving delivery changes, customs procedures, damaged packages, or delayed shipments.
Our Delivery Approach
Lumerevia works with trusted fulfillment partners and supply networks to deliver products efficiently to customers.
Depending on the product, inventory availability, and destination, orders may be shipped through different fulfillment locations.
Maintain Selection
Maintain a wider product selection
Fulfillment Efficiency
Improve order fulfillment efficiency
Regional Support
Support customers in different regions
Because international logistics involve multiple transportation stages, delivery times may vary depending on destination and carrier conditions.
1. Order Processing Time
After your payment has been successfully confirmed, your order will enter our preparation process.
Processing time includes:
- Order verification
- Product preparation
- Quality inspection
- Packaging
- Shipment arrangement
Please note that processing time is separate from shipping transit time.
2. Shipping Fee
Lumerevia provides a standard shipping option for customers.
$5.99 per order
The applicable shipping cost will be displayed during checkout before payment is completed.
3. Estimated Delivery Time
These delivery periods are estimates only.
Actual arrival times may be affected by factors including:
- Carrier schedules
- Local delivery conditions
- Customs processing
- Weather events
- Public holidays
- Other circumstances outside our control
4. Order Tracking Information
Once your order has been shipped, tracking details will be sent to the email address provided during checkout.
Please allow:
1–3 business days
for tracking information to begin updating after shipment information has been created.
If tracking does not immediately show movement, this usually means the carrier has not yet recorded a new scan.
Your package may still be moving through the delivery network.
5. Customs, Duties and Import Taxes
International orders may be shipped under:
DDU (Delivered Duty Unpaid)
This means that customers may be responsible for any charges imposed by their destination country, including:
- Import duties
- Customs fees
- Local taxes
- Other government charges
Lumerevia is not responsible for delays caused by customs inspection or clearance procedures.
Delivery Support
For questions regarding:
Shipping status
Tracking information
Delivery delays
Address updates
Damaged packages
Missing shipments
Email: service@lumerevia.com
Phone: 13802803059
When contacting us about an existing order, please include your order number so we can assist you more efficiently.