Terms of Service

Terms of Service

Overview

Welcome to Elorviane.

These Terms of Service describe the rules, responsibilities, and conditions that apply when you access or use our website, purchase products, or interact with our online services.

Throughout these Terms, the words “Elorviane,” “we,” “our,” and “us” refer to the operator of this website and the services provided through it.

By browsing our website, placing an order, or using any part of our services, you agree to these Terms of Service and our Privacy Policy.

If you do not agree with these terms, please discontinue use of our website.

1. Website Access and User Responsibilities

By using Elorviane’s website, you confirm that:

  • You are legally permitted to enter into agreements in your location
  • The information you provide is accurate and complete
  • You will use our services only for lawful purposes

When placing an order or contacting customer support, you may be required to provide information such as:

  • Name
  • Email address
  • Shipping information
  • Billing details
  • Payment information

You are responsible for ensuring that all submitted information remains accurate.

2. Our Products

Elorviane makes reasonable efforts to display products accurately, including descriptions, images, specifications, and available information.

However, please note:

  • Product colors may vary depending on device displays and screen settings
  • Actual product appearance may differ slightly from online images
  • Product information may be updated when improvements or changes are made

We reserve the right to modify product details, availability, pricing, or discontinue products at any time without prior notice.

3. Orders and Purchase Agreement

Submitting an order through Elorviane represents your request to purchase products.

An order becomes accepted only after:

  • Payment has been successfully processed
  • Order confirmation has been issued
  • Fulfillment preparation has started

We reserve the right to refuse, cancel, or limit orders when necessary, including situations involving:

  • Incorrect pricing information
  • Suspected fraudulent activity
  • Product availability issues
  • Shipping limitations

If an order is changed or canceled, we will attempt to contact you using the information provided during checkout.

All returns and refunds are handled according to our Return & Refund Policy.

4. Pricing and Payments

Product prices, discounts, and promotional offers may change at any time.

The price charged will be the amount displayed at checkout when the order is submitted.

Unless otherwise stated, customers may be responsible for:

  • Applicable taxes
  • Shipping charges
  • Customs fees
  • Import-related costs

You agree to provide accurate payment information and authorize the payment method used for your purchase.

5. Shipping and Delivery

Elorviane works with fulfillment partners and shipping carriers to deliver orders.

Estimated delivery times are provided for reference only and are not guaranteed arrival dates.

Delivery delays may occur due to:

  • Carrier delays
  • Customs procedures
  • Weather conditions
  • Public holidays
  • Events outside our reasonable control

Once an order has been transferred to the shipping carrier, delivery handling is subject to the carrier’s processes and policies.

6. Intellectual Property Rights

All content available on Elorviane’s website, including but not limited to:

  • Brand elements
  • Logos
  • Text
  • Images
  • Graphics
  • Product information
  • Website design
  • Marketing materials

is protected by applicable intellectual property laws.

You may access and use website content only for personal, non-commercial purposes.

You may not copy, reproduce, modify, distribute, sell, or use any website content without prior written permission from Elorviane.

7. Third-Party Services and Links

Our website may include links, integrations, or services provided by third parties.

These third-party services operate independently from Elorviane.

We do not control or guarantee:

  • Third-party website content
  • External services
  • Privacy practices
  • Product information provided by third parties

Any interaction with external websites is subject to their own terms and policies.

9. Privacy and Personal Information

Your personal information is handled according to our Privacy Policy.

By using our website, you acknowledge that:

  • Certain information is collected to process orders and provide services
  • Information may be processed by trusted service providers
  • Security measures are used to protect customer information

Please review our Privacy Policy for additional details.

10. Customer Feedback

If you provide feedback, reviews, suggestions, images, or other content to Elorviane, you confirm that:

  • You have the right to submit the content
  • The content does not violate third-party rights
  • The information provided is accurate

By submitting feedback, you allow Elorviane to use that content for business purposes, including improving products, services, and customer experiences.

We reserve the right to remove content that violates applicable rules or standards.

11. Prohibited Activities

You agree not to use our website to:

  • Violate applicable laws or regulations
  • Attempt unauthorized access
  • Interfere with website operations
  • Upload harmful software or malicious code
  • Collect personal information from other users
  • Misrepresent your identity
  • Conduct fraudulent activities

We reserve the right to restrict access or terminate accounts that violate these conditions.

12. Errors and Updates

Occasionally, website information may contain errors or omissions relating to:

  • Product descriptions
  • Pricing
  • Promotions
  • Availability
  • Shipping information

Elorviane reserves the right to correct inaccurate information and update website content when necessary.

13. Disclaimer of Warranties

Elorviane provides website services and product information on an “as available” basis.

While we aim to provide accurate and reliable information, we do not guarantee that:

  • Website access will always be uninterrupted
  • All information will always be error-free
  • Products will meet every individual expectation

To the extent permitted by applicable law, Elorviane disclaims implied warranties not expressly stated in these Terms.

15. Indemnification

You agree to protect and hold Elorviane harmless from claims, damages, losses, or expenses arising from:

  • Your violation of these Terms
  • Your misuse of our services
  • Your violation of applicable laws
  • Your infringement of third-party rights

16. Severability

If any part of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to remain effective.

17. Entire Agreement

These Terms of Service, together with our Privacy Policy and other published policies, represent the complete agreement between you and Elorviane regarding your use of our services.

18. Assignment

You may not transfer your rights or obligations under these Terms without written approval from Elorviane.

Elorviane may transfer its rights or obligations when necessary for business operations.

19. Governing Law

These Terms shall be interpreted according to applicable laws in the jurisdiction where Elorviane operates.

Any disputes shall be handled according to the applicable courts and legal procedures of that jurisdiction.

20. Changes to These Terms

Elorviane may update these Terms of Service from time to time.

Updated versions will be posted on this page with the latest revision date.

Your continued use of our website after changes are published means you accept the updated Terms.

21. Contact Information

If you have questions regarding these Terms of Service, please contact us:

Company:Hangzhou Zhengyuan Xinda Trading Co., Ltd.
Business Address:Room 141, Building 1, No. 8 Linping Avenue, Donghu Subdistrict, Linping District, Hangzhou, Zhejiang Province, China