Elorviane offers carefully selected lifestyle products designed to support everyday routines and personal care needs.

Each product page provides detailed information about:

• Product features
• Usage instructions
• Specifications
• Included items
• Important product details

We recommend reviewing the product page before purchase to ensure the item meets your expectations.

Every product is designed for specific uses and customer needs.

Before ordering, we recommend checking:

• Product descriptions
• Usage recommendations
• Available options or variations
• Size and specification details

If you have questions before purchasing, contact our support team and include the product name you are interested in.

We make every effort to display products accurately.

However, slight differences may occur due to:

• Screen settings
• Lighting conditions during photography
• Different device displays

These minor variations do not affect product quality or function.

After your payment has been successfully confirmed, orders usually require:

2–4 business days for processing, quality checks, and preparation.

During holidays, promotional events, or high-volume periods, processing may take slightly longer.

Processing time is separate from shipping time.

Shipping costs and available delivery methods are shown during checkout.

Our standard shipping fee is:

$5.99 per order

Any applicable shipping charges will be displayed before completing your purchase.

Estimated delivery times after shipment are:

• United States: 10–15 business days
• Canada, United Kingdom, Australia: 11–16 business days
• Other international destinations: 15–20 business days

Delivery estimates do not include order processing time.

Actual delivery times may vary depending on:

• Destination country
• Carrier conditions
• Customs processing
• Seasonal shipping volume

Once your order has been shipped, tracking information will be sent to the email address provided during checkout.

Please allow:

1–3 business days

for tracking updates to become available after shipment.

If tracking does not update immediately, your package may still be moving through the carrier network.

If you need to update your shipping information or request cancellation, contact us as soon as possible.

Requests made shortly after ordering have the highest chance of being processed before fulfillment begins.

Once an order has entered preparation or shipment, changes or cancellations may no longer be possible.

Available payment options are displayed during checkout.

Depending on availability, payment methods may include:

• Credit cards
• Debit cards
• PayPal

Payments are generally processed in:

United States Dollars (USD)

No.

Payment details are securely handled by authorized payment providers.

Elorviane does not store complete credit card numbers or security information on our servers.

For your security, never send your full card number, password, or payment credentials through email.

Eligible items may be returned within:

30 days after delivery

Before returning any item, please contact:

service@elorviane.com

Our team will provide return instructions.

To begin a return:

• Contact our customer support team
• Provide your order number and return reason
• Wait for return approval and instructions
• Send the item according to the provided guidance

Returns sent without prior approval may not be accepted.

Certain products may not qualify for returns, including:

• Items that have been used or damaged by customers
• Products without original packaging when required
• Personalized products
• Items restricted by hygiene or safety considerations

If you are unsure whether your item qualifies, please contact us before returning it.

Please contact us as soon as possible if:

• Your item arrives damaged
• You receive the wrong product
• Your order has missing items

Please include:

• Order number
• Photos of the product
• Photos of packaging if relevant

Our team will review the situation and provide an appropriate solution.

Once an approved return is received and inspected:

• Refunds will be issued to the original payment method
• Processing usually takes 5–10 business days

Your bank or payment provider may require additional time before the refund appears.

If your package appears to be lost during transportation, contact our support team.

We will review:

• Tracking information
• Carrier updates
• Shipping details

If the carrier confirms the package was lost, we will work with you to determine the appropriate resolution.

International orders may be subject to:

• Import duties
• Customs fees
• Local taxes

These charges are determined by the destination country and may be the responsibility of the customer.

Elorviane is not responsible for delays caused by customs processing.

We use customer information to:

• Process orders
• Arrange delivery
• Provide customer support
• Improve website experience
• Maintain transaction security
• Communicate with customers when permitted

For more details, please review our Privacy Policy.

If you receive promotional emails from Elorviane, you may unsubscribe at any time through the unsubscribe option included in those messages.

You may also contact us regarding your communication preferences.

For product questions, order assistance, shipping concerns, or return requests:

For order-related questions, please include your order number so we can assist you faster.